Reference

Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the framework that keeps your deposits safe, your withdrawals verified, and your gameplay fair.

Account Creation & VerificationPayment & Withdrawal RulesDispute & Contact Paths

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What Governs Your 88jp Account

88jp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with 88jp is subject to these terms and the laws of the jurisdiction where you access the platform — where local law permits. We process deposits through DANA, OVO, GoPay and QRIS; each transaction is logged in your wallet history. Withdrawals require account verification

1
(ID check) and clear within one business day once approved. Account suspension, closure or funds restriction may occur if we detect breach of these terms, fraud, or activity that violates local regulation. Disputes over payouts, account access or gameplay are resolved through our support team first;
2
unresolved matters follow the escalation path outlined in the support section. All gameplay records, deposit and withdrawal logs are retained for a minimum of 36 months. Access to the platform depends on local law — we do not operate in all regions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact 88jp About Your Account

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby or account settings. Our team responds to account and terms questions Monday through Friday, 09:00–22:00 Indonesia Western Time. Weekend support available 10:00–20:00.

Email Support

Send account verification requests, withdrawal disputes or term clarifications to [email protected]. Include your account username and a description of your issue. Replies arrive within 24 hours on business days.

In-Account Help

Navigate to Settings > Account & Security > Help & Terms. You'll see FAQs on verification steps, payment holds and account suspension reasons. Some answers update automatically when policy changes.

ACCOUNT SECURITY

How We Protect Your Account & Data

Account Verification

Before your first withdrawal, you'll upload a valid ID photo via our in-app verifier. Once approved (typically within 1 hour), withdrawals clear the same business day. Rejects are immediate; resubmit corrected documents instantly.

Data Retention

We retain your account data, deposit and withdrawal records, game logs and verification documents for 36 months minimum. After account closure, data is archived for legal compliance. You may request a copy of your records via email.

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Withdrawal requests are reviewed by our compliance team before processing. You'll receive an SMS confirmation when funds leave our wallet.

Password & Login

Set a strong password (12+ characters, mixed case and numbers) during account creation. We recommend changing it every 90 days. Never share your login; if compromised, contact support immediately to freeze the account.

Cookies & Session Tracking

We use browser cookies to keep you logged in and to track your gameplay for fraud prevention. You may clear cookies anytime, but you'll need to log in again. We do not sell cookie data to third parties.

Policy Changes & Your Rights

If we update these terms, we'll email you 14 days in advance with a summary. Your continued use of the account signals acceptance. You may request changes to how we store or use your data by contacting [email protected].

Frequently Asked Questions About Our Terms

Yes. When you tap 'Create Account', you confirm you've read and accept our full terms. You can review them anytime in Settings > Account & Security > Terms & Conditions. If you disagree with any clause, you cannot proceed with account creation.

We may suspend your account, restrict withdrawals, or close it entirely if you breach these terms — for example, playing from a region where access is prohibited by local law, using fraudulent ID documents, or attempting to exploit game mechanics. We'll email you explaining the action.

Yes. Go to Settings > Account & Security > Close Account and confirm. Any balance in your wallet can be withdrawn first if you've completed ID verification. Once closed, your account cannot be reopened under the same username.

We retain your data for 36 months after closure for legal compliance. Your deposit and withdrawal records, gameplay logs and verification documents are archived and not shared. You may request a full export of your records by emailing [email protected] within 30 days of closure.

Contact our support team via live chat or email with your account username and a description of the issue. For withdrawal disputes, include the transaction date and requested amount. We investigate within 24–48 hours and respond with findings and any account adjustment.

No. We do not sell your account data, game history or personal information to third parties. We use your data only to process payments, verify your identity, detect fraud and comply with local law. You may request deletion of non-essential data anytime via support.

Our terms cover deposits and withdrawals via DANA, OVO, GoPay and QRIS, as well as direct bank transfer where available in your region. Each method has its own processor terms, but we guarantee encrypted, verified transactions. Deposit and withdrawal rules apply uniformly across all four methods.

Our Terms Shape How Your Account Works

How to Contact 88jp About Your Account

Live Chat

Email Support

In-Account Help

How We Protect Your Account & Data

Account Verification

Data Retention

Payment Security

Password & Login

Cookies & Session Tracking

Policy Changes & Your Rights

Frequently Asked Questions About Our Terms

01 Do I have to agree to all these terms to open an account?

02 What happens if I break a rule in the terms?

03 Can I close my account, and what happens to my money?

04 How long does 88jp keep my account data after I close it?

05 What if I dispute a payout or think there's an error in my account?

06 Does 88jp sell my personal data to advertisers or other companies?

07 Which payment methods are covered under these terms?

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